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FAQ's

Frequently Asked Questions

Here are the answers to some of our most common re-roofing questions. 

Can I convert my tiled roof to longrun Colorsteel®?

Yes! Our Custom Roof team have completed many types of conversions, and re-roofing from a tiled roof - to a new Colorsteel longrun / iron roof - is a process our experienced team have done many times.  We are the re-roofing experts!

Can you insulate our new roof at the same time?

Yes! We do this on a regular basis... A lot of heat can be lost through the roof, so having good insulation will save you money and make your home more comfortable. Adding insulation when re-roofing is cost effective in both the long-term and the short-term.

Can you fix any rotten timbers inside our roof?

Yes. More often that not, when we remove old roofs, the timber structure underneath is still in very good condition.  However, sometimes there is the odd piece of timber work that needs to be replaced.  Our re-roofing quotations include the replacement of any damaged or rotten timbers. No additional charge. 

How long does the average re-roof take?

A re-roof usually takes between 2 and 5 days depending on the size of the roof and the complexity of the job. We can let you know how long we expect it to take when you book your job. We are strongly influenced by the weather, but we will communicate with you - letting you know if we are delayed in any way.

We will only remove as much of the old roofing material that we will be able to replace that same day. The roof is generally only uncovered for a very short period of time during the day.

Terms and Conditions

Please see below our standard Terms & Conditions of service.

Terms and Conditions - Custom Roof 2007 Ltd

What are your payment terms? Do we need to pay a deposit?

A 50% deposit is required upon delivery of materials to site. The remainder is to be paid within 7 days upon completion of the job.

Do you charge a 'call out fee' for urgent repairs / after hours work?

For any urgent maintenance / repair work (eg. work that takes us away from our current project - or is completed outside standard working hours) we charge a call-out charge of $180.00 plus GST.

For jobs / appointments booked ahead of time (not on the day) - this fee may be waived. Please feel free to discuss this if you have any concerns.

Real Estate Quotes - Looking to Buy or Sell a Property?

Please note that roof quotations / estimates for the purpose of Real Estate negotiations or Bank Approvals are charged at $180.00 plus GST (eg. when the property is not yet owned, or is on the market for sale). Should you choose to proceed with the roofing works after your real estate transaction is complete, this amount will then be deducted from your quotation.


Get a No Obligation Quote Now

Contact us now to discuss your re-roofing requirements - we'll meet you on site and provide you with the advice you need.

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Custom Roof - Roofing Tauranga - Roofing Mt Maunganui     Custom Roof - Roofing Tauranga - Roofing Mt Maunganui  Custom Roof - Roofing Tauranga - Roofing Mt Maunganui   

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Steel Tube  Dimond 

Association Licensed
Custom Roof

Contact Us

  • Phone / Fax: 07 574 5979
  • Mobile: 021 321 582
  • Email: sales@customroof.co.nz

Address

  • 29 Maru St, Mount Maunganui,
  • Tauranga 3116, New Zealand
  • PO Box 4641, Mount Maunganui
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